1. Acceptance of these terms
These Terms of Service ("Terms") form a binding legal agreement between you and Zelin Trading Co., Limited, a company incorporated in the Hong Kong Special Administrative Region ("Zelin Trading", "we", "us" or "our"). They govern your access to and use of our website at zelinmy.com (the "Website") and our mobile management application distributed through the Google Play Store and the Apple App Store (the "App"), together with any related services, content and functionality that we make available (collectively, the "Services").
By creating an account, installing the App, submitting an enquiry or otherwise using the Services, you confirm that you have read, understood and agree to these Terms, and you agree to our Privacy Policy. If you do not agree with these Terms, do not use the Services.
If you are accepting these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, and that entity accepts these Terms. Where you act as an authorised representative, you must ensure that each individual user complies with these Terms, and you remain responsible for their use of the Services.
2. Eligibility and age
You must be at least 18 years old, or the age of majority in your jurisdiction if that is higher, to create an account or to enter into a binding trading relationship with us. By using the Services you confirm that you meet this requirement and that you are not barred, restricted or otherwise legally prohibited from doing so in your jurisdiction.
If you are under 18 but above the age of majority in your jurisdiction, you may use the Services only with the prior written consent of a parent or legal guardian who has accepted these Terms on your behalf. Where a user is a minor, the parent or guardian is responsible for the user's use of the Services and for any activity carried out under the user's account, and must notify us promptly if they believe the account has been used without their consent.
Our business services are directed at business customers, business information consultation clients and trade counterparties. We do not knowingly permit use of the Services by children. Where a service is made available to a minor in accordance with the preceding paragraph, we apply the protections described in section 13 of our Privacy Policy.
3. Accounts and use of the App
Certain features of the App — including order placement, inventory visibility, supply chain tracking, the consulting dashboard, investment planning and wholesale/retail management — require an account. Account access is personal to you and may not be shared, resold or transferred. You are responsible for keeping your credentials confidential and for all activity that occurs under your account.
The App is distributed to you through the Google Play Store and the Apple App Store. Your use of the App is additionally subject to the applicable store terms, and in particular to the Google Play Terms of Service or the Apple Media Services Terms and Conditions, the respective privacy policies and the rules on billing and refunds for the platform you use.
We may, acting reasonably, verify your identity, your business address and the authority of any person acting on behalf of a company before we open an account, extend credit or release order documentation. We may also decline or suspend an account where we are unable to satisfy our own compliance, anti-money-laundering, sanctions or trade verification obligations, or where the enquiries submitted appear to be for regulated activities outside our scope.
You must notify us promptly at support@zelinmy.com if you believe your account has been accessed without your authority, and you must change your credentials immediately. We are not liable for loss arising from unauthorised access that results from your failure to keep your credentials confidential.
4. Description of the services
Zelin Trading provides wholesale and retail of daily necessities, hardware products, household goods, electronic products, textiles and garments; import and export of goods and technology; business information consultation; enterprise management advisory; project investment planning; goods wholesale and retail; and supporting supply chain services, together with general trade (excluding regulated businesses such as finance, insurance and lending).
Our principal business lines are:
- Wholesale and retail of daily necessities.
- Hardware products.
- Household goods.
- Electronic products.
- Textiles and garments.
- Import and export of goods and technology.
- Business information consultation, enterprise management advisory and project investment planning.
- Supporting supply chain services and general trade (excluding regulated businesses such as finance, insurance and lending).
The App is the mobile management console through which these business lines are operated and delivered. It provides real-time order status, inventory positions, supply chain tracking, the consulting dashboard, investment planning views and wholesale and retail management, and it is published to the Google Play Store and the Apple App Store as a first-class part of the business.
Illustrative content on the Website and in the App — including category descriptions, indicative pricing, sample news items, market commentary, statistics, timeline entries and any figure labelled as an example — is provided for information only. It does not constitute an offer, a quotation, a binding price, a commitment to supply, investment advice, or a recommendation to enter any transaction. A contract is formed only when we issue a written quotation or order acknowledgement that both parties have accepted.
5. Licence and acceptable use
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes during the term of these Terms. This licence covers the Website and the App installed through the applicable store.
You may not, and must not permit any third party to:
- reverse engineer, decompile, disassemble or attempt to derive the source code of the App or any part of the Services, except to the extent that such restriction is prohibited by applicable law;
- copy, reproduce, publish, resell, sublicense, distribute or commercially exploit the Services or any content, documentation, database or trade data included in them, without our prior written consent;
- modify, adapt, translate or create derivative works of the Services;
- scrape, crawl or harvest any part of the Website, or use automated means to extract listings, pricing or content, except where we have separately authorised it in writing;
- frame, mirror or embed the Website in another application or site without our written consent;
- use the Services for any unlawful purpose, or to solicit, promote or facilitate any regulated activity, including finance, insurance, lending, money transmission, gambling or the sale of controlled or prohibited goods;
- transmit malware, worms, viruses, or any code designed to harm, disrupt or gain unauthorised access to the Services or any other system;
- attempt to gain unauthorised access to any account, system or network connected to the Services, including by brute force, credential stuffing or circumventing any access control;
- interfere with, disrupt or overload the Services, or circumvent, limit or attempt to circumvent any advertising frequency cap, rate limit, metering or quota;
- remove, obscure or alter any proprietary notice, branding, watermark or attribution on the Services;
- use the Services to build or train any machine-learning or artificial intelligence model, or to benchmark the Services for publication, without our prior written consent;
- use the Services on behalf of a third party as an agency without our written agreement, or sublicense any of your rights under these Terms.
We may suspend or restrict access where we reasonably believe these Terms have been breached, where required by law or by a competent authority, or where continued use presents a security or fraud risk. Where a suspension is imposed for breach and can be remedied, we will normally give notice and an opportunity to remedy first.
6. Intellectual property
The Services, including the Website content, the App, its source code, object code, design, layout, graphics, text, photographs, illustrations, trade marks, logos, the mascot illustrations, the "Zelin Trading" name and trade marks, and all underlying software, are owned by Zelin Trading or our licensors and are protected by intellectual property laws. Except as expressly set out in these Terms, all rights are reserved.
Our trade marks and brand features may not be used, reproduced or removed without prior written permission. Nothing in these Terms grants you a right to use our trade marks or brand features in a way that suggests an endorsement, affiliation or partnership that does not exist.
You retain all rights in the content you submit to us, such as enquiry details, specifications, order information and documents. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process that content for the purpose of providing the Services, fulfilling your orders and meeting our legal obligations. You confirm that you hold the necessary rights to the content you submit, and that submitting it does not infringe the rights of any third party.
Feedback you provide about the Services may be used by us without restriction or obligation, provided we do not identify you publicly without your consent.
7. Purchases, fees, subscriptions and refunds
Where the App or the Website offers a paid feature, a subscription, or an in-app purchase, that purchase is made through the Google Play Store or the Apple App Store and is subject to the store's pricing, payment and refund policies, which form part of these Terms. We do not process payments for in-app purchases ourselves and we do not receive your full payment card details.
Where a subscription is offered, it continues for the period you select and renews automatically at the then-current price until cancelled. You may cancel a subscription through your store account settings at any time, and, subject to the store's policy and any statutory right, cancellation takes effect at the end of the current billing period. We will give you a reminder before a renewal where the store supports it and where required by law.
Where you place a trade order with us, the price, currency, incoterm, lead time, payment terms, validity period and shipping terms are those set out in our written quotation or order acknowledgement. Unless expressly stated otherwise, a quotation is valid for the period stated in it, and quotations are subject to availability at the time the order is accepted.
Any statutory rights of cancellation, refund or reduction in price that apply to your purchase are unaffected by anything in these Terms. Where a store policy is more favourable to you than these Terms, the store policy prevails. Refunds for goods supplied by us are governed by the applicable commercial terms of the order and by the law of the place of supply, and any request should be sent to support@zelinmy.com with the order reference.
We may change the price of any paid feature or subscription. Where a change affects an existing subscription, we will give you reasonable advance notice before the change takes effect, and you may cancel before that date.
8. Third-party services and advertising
The App integrates third-party advertising SDKs, and the Website may reference third-party services, store platforms, logistics providers, inspection providers and trade counterparties. These are independent third parties. Your dealings with them are governed by their own terms and privacy policies, and we do not control and are not responsible for their acts, omissions, content, products or services.
Advertising is served in a range of formats, including app open ads, rewarded video ads, interstitial ads and banner ads. Advertising selection may be personalised where you have consented and where the law permits, and is otherwise limited to contextual criteria. Personalised advertising is not served to users known to be under the applicable age threshold. The full list of advertising platforms we integrate, the purpose of each integration and the route to opt out are set out in section 9 of our Privacy Policy.
We do not endorse, and we are not responsible for, any product or service advertised in the App or on the Website, nor for the content of any advertisement supplied by a third party. We may remove or restrict any advertisement or third-party content at any time.
Where you follow a link from the Services to a third-party website or application, that third party has its own privacy practices and terms, and we are not responsible for them. A link does not imply that we endorse the third party or its content.
9. Disclaimers
Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis. We disclaim all warranties, whether express, implied or statutory, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, uninterrupted availability or error-free operation, to the fullest extent permitted by applicable law.
Without limiting the above, we do not warrant that the Services will be available at any particular time or location, that the content will be complete, current, accurate or free of error, or that the App will be free from defects or viruses. Content in the App and on the Website — including stock figures, lead times, market commentary, category information and example news items — is general information only, is not professional advice, and should not be relied upon as the sole basis for any commercial decision.
Nothing in these Terms excludes or limits any warranty, guarantee, right or remedy that cannot lawfully be excluded or limited, including any implied warranty or condition as to title, quiet possession, freedom from encumbrance or fitness for a particular purpose implied under the Sale of Goods Ordinance (Cap. 26) or the equivalent legislation in the jurisdiction of supply. Where you are a consumer, nothing in these Terms limits the statutory rights you have under applicable consumer protection legislation.
10. Limitation of liability
To the fullest extent permitted by applicable law, and subject to the paragraph below, neither we nor our directors, officers, employees or agents are liable for any indirect, incidental, special, consequential or punitive loss, or any loss of profit, revenue, goodwill, anticipated savings, business opportunity or data, arising out of or in connection with your use of the Services, howsoever caused and whether in contract, tort (including negligence), statute or otherwise.
Our total aggregate liability to you for all claims arising out of or relating to the Services, or any deal with us, is limited to the greater of: (a) the total amount you paid us in the twelve months preceding the event giving rise to the claim; or (b) HKD 10,000.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any other liability that cannot lawfully be limited or excluded, or for liabilities arising from the supply of goods or services under a separate written supply contract that expressly overrides this section. In respect of goods and services supplied under a separate written contract, our liability for defective goods is limited to replacement of the goods, repair, or a refund of the price paid, at our option.
11. Indemnity
You agree to indemnify, defend and hold harmless Zelin Trading Co., Limited, its directors, officers, employees and agents against all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: your breach of these Terms; your misuse of the Services; your breach of applicable law or of a third party's rights; your infringement of any intellectual property right; and your submission of content that we publish or distribute at your request.
This indemnity does not apply to the extent that a loss arises from our own negligence, wilful misconduct or breach of these Terms. It is enforceable to the fullest extent permitted by applicable law.
12. Termination
You may stop using the Services and close your account at any time by contacting support@zelinmy.com. Closing an account does not affect any trade contract, invoice, payment obligation or claim that has already arisen; those survive termination and are governed by the terms of the relevant supply contract and applicable law.
We may suspend or terminate your access to the Services, or withdraw any particular feature, immediately on written notice where: you materially breach these Terms; your account or enquiry involves fraudulent, misleading or unlawful activity; you are subject to sanctions or a legal restriction that prevents us from continuing to serve you; the Services are discontinued; or we are required to do so by a competent authority or store platform.
Where termination is not for your material breach and does not arise from a legal or security requirement, we will give you reasonable notice and an opportunity to export your order and inventory data from the App before your access ends. Following termination, we will retain your personal information only for as long as required by the retention schedule in section 7 of our Privacy Policy and applicable law.
13. Governing law and dispute resolution
These Terms, and any non-contractual obligation arising out of or in connection with them, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, and you and we submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
Before commencing proceedings, you agree to attempt in good faith to resolve any dispute through our business support team. Please write to support@zelinmy.com with a description of the dispute. We will acknowledge within two business days and aim to resolve the matter within twenty business days. Key account matters may also be directed to aiyangping@zelinmy.com.
Where a dispute is not resolved by negotiation, it shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its Administered Arbitration Rules in force at the time of applying for arbitration, by one arbitrator, seated in Hong Kong, conducted in English. The arbitration is confidential, and the existence of the arbitration, the documents produced, the evidence given and the award are all private, save that disclosure may be required to enforce or challenge the award in a court of competent jurisdiction or as required by law. Judgment upon the award may be entered in any court of competent jurisdiction. The seat of arbitration is Hong Kong. The language of the arbitration is English. The costs of the arbitration, including the arbitrator's fees, are determined by the arbitrator, who may allocate them between the parties having regard to the conduct of the parties in the arbitration.
Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction in the Hong Kong Special Administrative Region or any other jurisdiction where the relief sought is necessary to prevent irreparable harm. This section does not prevent you from bringing a claim in the courts of your own country of residence, where that right cannot lawfully be excluded or waived.
14. International trade and export compliance
You are responsible for ensuring that your use of the Services, and any goods or technology you ask us to import or export, complies with applicable law, including customs rules, import and export licensing, product safety requirements, labelling rules and tax obligations in every jurisdiction involved.
We operate general trade only, excluding regulated businesses such as finance, insurance and lending. We do not deal in prohibited, controlled or sanctioned goods, and we do not transact with any party subject to sanctions imposed by the United Nations, the United States (including OFAC), the European Union, the United Kingdom, the Hong Kong Special Administrative Region or any other competent authority. We apply restricted-party screening, origin verification and export classification before dispatch, and we may suspend or decline any transaction where we identify a legal or compliance risk.
Where we are unable to establish a lawful basis for a transaction, we will decline the transaction and will explain the general reason. Where a regulatory instruction requires us to stop, delay or restrict a shipment, we will do so and will notify you promptly, although we may not be permitted to disclose the instruction itself.
You must provide complete and accurate information for customs purposes, including correct descriptions, quantities, values, country of origin and tariff classifications, and you must not ask us to falsify or omit any of them. You are solely responsible for the accuracy of information you supply, for any duties, taxes, import restrictions or penalties imposed in your jurisdiction, and for ensuring that you hold any licence or permit required to receive the goods.
15. App store terms prevail
These Terms are between you and Zelin Trading Co., Limited. They do not create any relationship with, and do not grant any right to enforce against, Apple Inc., Google LLC or any other store platform.
To the extent that there is any conflict or inconsistency between these Terms and the terms you have agreed to with the relevant store — including the Apple Media Services Terms and Conditions, the Apple App Store Review Guidelines, the Google Play Terms of Service, the Google Play Console Developer Agreement, the Google Play Developer Program Policies and the Families policy — the store terms prevail in relation to the App and its distribution, and we will be bound by them as they apply to us as the developer.
We acknowledge that we are responsible for the App's compliance with the store terms, including the App Privacy Details and Data Safety disclosures, the advertising SDK requirements and the age rating shown in the store listing. Where a store changes its requirements, we will update the App accordingly, and where a change materially affects your use of the App we will notify you through the App or by email.
16. Changes to these terms
We may amend these Terms from time to time to reflect changes in the Services, our commercial practices or our legal obligations. Where an amendment is material, we will provide notice through the App, the Website or by email to registered account holders before it takes effect, and we will ask for your acceptance where the law requires consent to a new term.
If you do not accept an amendment, you may stop using the Services and close your account before the amendment takes effect, without penalty. Continuing to use the Services after the effective date of an amendment means that you accept the amended Terms. We will publish the effective date at the top of these Terms and will make previous versions available on request.
17. Severability, entire agreement, assignment and waiver
Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be deemed deleted. The remaining provisions will continue in full force and effect.
Entire agreement. These Terms, together with our Privacy Policy and any order acknowledgement, quotation or supply contract expressly accepted by both parties, constitute the entire agreement between you and Zelin Trading in relation to the Services and supersede all prior agreements, understandings and communications, whether written or oral. Each party acknowledges that it has not relied on any statement not expressly set out in those documents, save that nothing in this clause limits our liability for fraudulent misrepresentation.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate, successor in title or purchaser of all or substantially all of the relevant business or assets, on written notice to you. An assignment made in accordance with this clause is binding on you.
Waiver. A failure or delay by us to enforce any right under these Terms is not a waiver of that right. A waiver given on one occasion is not a waiver on any other occasion, and no waiver is effective unless it is in writing and signed by us.
Third-party rights. A person who is not a party to these Terms has no right to enforce any of their terms, except as expressly stated in section 10 and section 11 in respect of our indemnities and liabilities.
Language. These Terms are written in English. Where a translation is provided for convenience, the English version prevails.
18. Contact and privacy policy
Questions about these Terms, or a notice you wish to serve under them, should be sent to:
- Business support: support@zelinmy.com
- Key accounts: aiyangping@zelinmy.com
- Company: Zelin Trading Co., Limited
- Office: RM 701, UNIT 108, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG
- Website: zelinmy.com
Our Privacy Policy forms part of these Terms and explains how we collect, use, share and protect your personal information in connection with the Website and the App. If you have a privacy question rather than a contractual one, please use the address above and mark your message "Privacy request".
Effective date: 21 September 2026.